Mark Sumner Consulting - Testimonials

I am a dedicated Mac user but have only rudimentary knowledge of computer systems. I was incredibly impressed not only that Mark fixed and improved a number of other things that I was unaware of, he also explained the changes he had made and how I could get better use out of my iMac. I would not hesitate to recommend his services to ANYONE who needs high quality, professional Mac tech support!

I met Mark just over a year ago and was in dire need of help with my PC. I talked about moving over to Mac from PC for five years but was just scared to do it as I am not a very tech savvy guy. Mark got me operational on my new Mac fast. Unlike big box computer fix-it services that may take days to arrive, Mark would show up fast to help me with things I just couldn’t figure out on my own.

He’s fast, always gets the job done and is quite fair on the pricing. I’m more than glad I met Mark; he has saved me more times than I can count.

Mark is a soft spoken, gentle person who is always polite. Professionally, he is a perfectionist coupled with his intellectual brilliance. He loves his job and takes great pride in the service he provides. Like Bill Gates, I think he was just born with a superior technical mind. I have been a client for over twenty years now. Mark has installed, maintained and resolved all my computer needs with ease. His fees are on the low end of the scale… you are getting terrific value for your money. I cannot recommend him enough and I know you will feel the same after one home service.

Reading the many complimentary testimonials here from Mark’s clients doesn’t surprise me in the least. I have known Mark and his two siblings since they were born and have watched them progress over life’s hurdles. About the late 80’s, Mark came over one evening with his parents and had a go at my “little magic box”, the Macintosh SE, which I had purchased in 1986 to help in my work as a freelance Graphic Designer.

In the ensuing years, I had many encounters with technicians to solve the problems with the early Mac OS’s. I had “jumped off a cliff” so to speak, with a technology I was clueless about.

The Mac SE progressed up the ranks to a Quadra 700, Power Mac, G5 tower and now an iMac with two screens. Mark has been responsible for keeping my Macs up to par since the tower days. In a recent session to upgrade my Mac OS “Mavericks”, several issues were discovered that were not appealing to me, and Mark recommended that I keep my older OS with a few tweaks here and there with software that would allow me to continue my work unhindered. In other words, if it ain’t broke… don’t fix it!

I had an appointment with Mark at our house to check out my Android tablet and iMac. Despite our noisy household, dogs (three sent out of range), incoming phone calls etc., Mark cleared, updated and added with his usual calming personality. A regular visit as planned, I thought.

Then on a whim I asked if he could one day search out a new TV for us as our ancient 32 inch, 20 year old was showing intermittent, dying gasps. Mark sprung into action cheered on by a cup of tea and with my encouraging “why not today if you have time?” With a computer search for a recommended Sony model at a nearby outlet, it was reserved, picked up and carried in by Mark ready to tackle the setting up… and tackling he did! The ancient TV was dramatically dusty but Mark was not daunted or overcome (with help of the vacuum cleaner). Then armed with a mallet to knock out pieces of wood blocking room for the gorgeous new 40 inch TV in the old cabinet, he installed it perfectly with a carpenter’s ease and eye. The proper height was accomplished by two large coffee table books chosen for their matching colors. A drawer was created with an old wooden tray (to accommodate the Shaw box) which perfectly matched the wood of the cabinet! Talk about flexibility and an eye for fashion a la Mark! With all the debris and wrapping in a neat pile, he set up and connected pronto the welcome newcomer which is being enjoyed by young and old! Thanks Mark!

Mark provided rapid and efficient help in setting up my new computer. Given my total incompetence, I especially appreciated the patient and non-patronizing attitude. It’s a relief to know there’s someone out there who will come to my assistance when needed.

In three sessions with Mark, I have found him always calm, resourceful and courteous. We’ve covered website management, iPhoto, and much more. He is more than fair with his charges, and can adapt to your learning pace and style. He will even think of things to help you that you haven’t yet thought of! I highly recommend his service.

Mark was a find for me. The convenience of a competent Mac support technician takes away the frustration computers cause sometimes. It felt safe to have Mark in my home and dispelled my paranoia of having someone come to my home. A great service he is providing.

My computer had decided to pack it in the night before a big shoot and I didn’t know where to turn. I was totally impressed that you would drop everything on a holiday Monday at 11pm to pick up my computer and fix it overnight. Not only is the problem fixed, the machine is running faster and has not crashed since. In the film business, we are always on the look-out for adaptable and reliable support. Your service puts you at the very top of the list of all my suppliers. Thanks again!

Mark Sumner spent some time at my home updating two first generation iMacs that I was ready to get rid of because my daughters claimed that they were useless. After spending some time with Mark and having their computers updated, I was relieved to see both my daughters excited and ready to use their computers. As a family, we were all very impressed by Mark’s professional, friendly, patient and helpful attitude. Within minutes of him coming to our home, my daughters were able to converse freely with him. This enabled them to voice their concerns and requests; these, in turn, were quickly solved by Mark as he patiently and methodically set about planning a course of action.

It is with no hesitation that I highly recommend Mark as an excellent choice for Mac related work. He is a wonderful and knowledgeable professional that makes learning fun.

If you are lucky enough to own a Mac, then you’ll know how lucky you are to have Mark Sumner as your support person. Not only is Mark knowledgeable and reliable, he is fun to work with and have around. If you want timely, fair fee service and questions answered about your Mac, call Mark.

Having suffered from a computer phobia for the last ten years I can’t tell you the peace of mind I have been gifted as a result of the expert care from Mark’s services. In the past every time I turned around I was running into huge frustrations and cyber breakdowns, often just as a deadline was approaching. Since Mark set up my new Mac system (six months earlier) I have not had one glitch to deal with leaving me free to focus on my work and writing. I am also comforted with the knowledge that if any future difficulties should arise help is just a phone call away!

Ah Mark! He saved my sanity. I was bound and determined to “figure out” what was wrong with this thing. But it was my wife, who, after hearing my cursing in the other room, did. “If your computer really is doing it to you, call him.” I think I enjoyed his pragmatism as much as his knowledge. That was a while ago and everything is going just fine now. I still like to call him with the odd “glitch”, and if he doesn’t have the answer (seldom), he soon will. And he’ll even explain what he’s doing. I am very happy with his service.

We very much appreciated your prompt and excellent service and will certainly have you back again should the need arise!

A major thank-you to Mark for his recent visit to solve what was to me and two Mac friends, insoluble. I had transferred certain much needed genealogy files from my old Power Mac to my new iMac yet was totally unable to open them. Many hours of frustration, phone calls and fiddling about got me nowhere. Thanks to a printer purchase from a local Mac store, the manager gave me Mark’s number. He came within two hours and not only solved the problem but transformed my iMac into a sleek and mean machine that is really fun to use. (And he’s a really interesting guy). When you get stuck - and it will happen - Mark will sort you out!

I’ve been to heaven and hell with Mac techs. After experiencing hell when a so-called Mac specialist spent seven and a half hours trying to move files from one iMac to another, I called Mark, who, in a brief three hours, completely cleaned up my two hard drives, updated all my software, transferred all my files, gave me lessons in how to organize my folders, enhanced memory on both machines, and brought JOY back to my life!

Judy McLarty, APR
Principal, PinkHorse Productions
Marketing & Communications

THANKS... Between a functioning Mac and its meandering fish screen saver, my blood pressure must have dropped a few points!

It is not often that one is compelled to write to a company to commend them on their services. But, I am so pleased with the services you have provided to me that I felt I must write to let you know how much I appreciate it!

The service support you have provided has been invaluable to my business and me. Computers for me are a tool, and I do not have the time or the interest to learn all about them and keep up to date on the latest and most efficient way to use them. I need them to do a job quickly and efficiently. Your services have given me the freedom to concentrate on my business with greater efficiency and productivity, and eliminated the frustration that I so often experienced. From the initial purchase of my iMac, to installation, connection of various components and installation of software, to training, maintenance, regular up-keep and even “fixing” things when my three year old made some deletions (!), your service and reliability have been invaluable to my small business. Even though I am a one-person office, I feel I have a whole IT Department to support me. You are a very important member of my “team”.

Whenever you visit, you not only deal with my immediate concern, but you always go above and beyond doing something or showing me something to help me maintain my system at its optimum; not in a “sales” way, but as a true support - looking out for the best interest of my business. I have always been able to count on you - there when I need you. And, as a (very) small business, I have never ever felt that I was “too small” or less of a priority than any of your other clients. Your site visits also save me a great deal of time and effort no longer having to lug my system somewhere, disconnect reconnect, etc. and all at very reasonable rates. Besides all that, you are lovely to work with!

I have been pleased to recommend you and your services to my clients, associates and friends. If there is any other way that I may support you in your business, please do not hesitate to ask.

Mark m’a encore sauvé la mise. C’est irremplaçable une compagnie en laquelle on peut faire absolument confiance... Vous devriez essayer ce service. Ils ne font pas que réparer les petits ou les gros “bobos” de votre Mac, ils vous le remettent en forme, ils lui redonnent une nouvelle jeunesse, ils le débarrassent de tout ce qui l’empêche de fonctionner au top de sa forme... Merci Mark!

Do you have a testimonial you’d like to share? I’d love to hear from you!
Please e-mail your testimonial to mark@marksumner.ca.
State how you would like to be listed (i.e. first or full name followed by occupation or company).